Returns & Exchanges
At Isalis, we want you to love your new wardrobe staples, which is why we offer a 14-day return window for a full refund or store credit on all unworn, tagged merchandise. Please note that all sale items and intimate apparel are considered final sale and cannot be returned.
Initiate Your Return
Visit our online return portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging with all designer tags attached and include the provided packing slip.
Print and Ship
Download and print your pre-paid shipping label, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing